Independent Telecommunications Consultants pride ourselves on our industry knowledge, ensuring that we keep abreast of industry developments, new technologies and changing legislation.
Our consultants provide expert, unbiased advice in this fast moving marketplace.
Our ethos is to provide service that is second to none, whilst offering very competitive tariffs. Through adopting this philosophy, we have attracted numerous prestigious clients who place a similar emphasis on excellent service and value for money for their own clients.
The telephone continues to be one of the most important methods for business organisations to communicate with their customers and suppliers. Effective call handling and management is often critical to business success.
Historically, statistics showing long wait times to get through to an organisation were the only indicator of poor customer service. Nowadays, using non geographic numbers, there is a wide range of sophisticated network based features to improve call handling and enhance your customer experience.
Network based call recording is easy to use and affordable. It provides a permanent record of telephone conversations that can be used for many purposes, such as; staff training, marketing analysis, measuring and monitoring customer service and dispute resolution. Call recording is an invaluable tool for large and small businesses alike.
A wide range of sophisticated network based programming options is available to complement your call handling. Our services, provided by Cable and Wireless PLC and Kingston Communications PLC, offer; network based Call Recording, numerous routing options, Interactive Voice Response (IVR), Call Whisper and a wide selection of call statistics.
Whilst these functions can be achieved using many of the telephone systems available today, the complex hardware required on site can be costly. In addition to initial capital expenditure, further investment in software upgrades and maintenance contracts is also required. Specialised engineers are required for installation, programming, maintenance and changes. Locating the equipment on site carries security, and sometimes, space issues.
By contrast, network based functions using non geographic numbers are low cost and simple to use. All programming, software enhancement and maintenance is at no additional cost to your company and is taken care of by your service provider.
To demonstrate the added value of using key applications from our feature rich, network based NGN services, we have included some case studies below:
Our customers include:
Our commitment to providing a 'Tier One Service', ensuring that our customers receive the highest levels of reliability and network resilience have enabled us to win contracts to manage the call traffic for major marketing campaigns on behalf of:
Our preferential rates have enabled the following charities and trusts to put more of the funds they raise towards their causes, not their costs:
Ofcom has advised that a statement on the regulation supporting 0870 number revenue share payments should be made by Christmas this year. Read more »
Please Note - To ensure ITC provide our valued customers with the highest levels of service our minimum call threshold per client is 10,000 call minutes per month.