The UK Head Office of a well known camera manufacturer was affected by the summer floods in 2007. Whilst the office building itself was not affected, the inbound lines were out of order for five days before reinstatement by BT.
Fortunately, the company had put in place a Disaster Recovery Plan. This plan included provision of a standby call centre service (there is only one office in the UK) and alternative routing plans for their main number (0870). This enabled them to redirect the main 0870 number to the call centre for the five days, thus providing an uninterrupted, seamless service.
Also see:
Ofcom has advised that a statement on the regulation supporting 0870 number revenue share payments should be made by Christmas this year. Read more »
Please Note - To ensure ITC provide our valued customers with the highest levels of service our minimum call threshold per client is 10,000 call minutes per month.